FAQS

About the Product

1. What unlocking methods does the smart lock support?

Our smart locks support multiple unlocking methods, such as fingerprint recognition, facial recognition, password unlocking, remote control via mobile app, and traditional keys (specific functions are subject to the product page).

2. Is installation complicated? Is professional assistance required?

Most locks support a simple installation design and can be installed by yourself without professional tools. If you are unfamiliar with the installation process, you can also choose to have a local professional assist you.

3. Is it suitable for all door types?

The product is suitable for most standard doors (wooden doors/security doors, etc.). It is recommended to check the product dimensions and compatibility instructions before purchasing to ensure it matches your door type.

4. What if there is a power outage or no power? Can the door still be opened?

Yes. Smart locks are usually equipped with:

• Emergency key

• USB emergency power interface

Ensuring normal operation even in the event of a power outage.

5. Is fingerprint recognition secure?

We use advanced fingerprint recognition technology with high recognition rate and anti-counterfeiting capabilities, effectively protecting your home security. Regarding Functionality

6. Does it support remote control via mobile phone?

Some models support remote unlocking and viewing unlocking records via an app. Please refer to the product details page for details.

7. Can I grant temporary access to family members or visitors?

Yes. You can set temporary or periodic passwords for family, friends, or cleaning staff.

Regarding Delivery

8. Is shipping free?

Yes, we offer free shipping on all orders.

9. How long does it take to ship?

Orders are usually processed and shipped within 48 hours.

10. How long will it take to receive the goods?

General delivery time is 6–15 business days, depending on the region.

11. How do I track the shipment?

After shipment, you will receive an email containing the tracking number and a tracking link, allowing you to check the shipping status at any time.

Regarding After-Sales Service

12. Can I return or exchange the goods?

Yes, you can apply for a return or exchange within 30 days of signing for the goods (subject to relevant conditions). 13. Under what circumstances can I return or exchange the item for free?

If the product has quality issues or the wrong item was sent, we will cover the relevant shipping costs.

14. How long does a refund take?

After receiving the returned item and confirming that it is correct, we will complete the refund processing within 3–7 business days.

Other Questions

15. What if the product malfunctions?

Please contact us promptly and provide a description of the problem or pictures/videos. We will provide you with technical support or after-sales solutions.

16. How do I contact customer service?

You can contact us at uptake@yaaep.com.

For further questions, please feel free to contact us. We are happy to provide you with assistance and support.