Delivery Information

We offer free standard shipping on all smart lock products, with no minimum purchase required.

We are committed to providing you with a safe, convenient, and worry-free shopping experience.

All orders will be processed within 48 hours (excluding weekends and holidays).

After shipment, you will receive a notification email containing your tracking number and tracking link.

Estimated delivery time: 6–15 business days (may vary slightly due to customs and regional policies).

Some remote areas may experience slightly longer delivery times, but no additional shipping fees will apply.

We will automatically match the best carrier based on your shipping address. Common shipping options include:

United States Postal Service (USPS) / UPS / FedEx (within the United States)

DHL Express / Aramex (international express)

EMS / ePacket (international standard shipping)

We support worldwide shipping.

If you cannot select your shipping address at checkout, please contact our customer service team for assistance.

After your order is shipped, we will send you logistics information and a tracking link via email.

You can check your package's shipping status online at any time.

Smart door locks are precision electronic products. We will use reinforced protective packaging for shipping to ensure their safety and integrity during transportation.

The following situations may cause delivery delays:

• Surge in order volume during holidays or promotional periods

• Customs inspection or clearance procedures

• Uncontrollable factors of the logistics carrier

• Thank you for your understanding and support.

If your package is lost or damaged during transportation, please contact us within 7 days of signing for it.

We will verify and provide you with a replacement or solution as soon as possible.

For any shipping-related questions, please feel free to contact us: uptake@yaaep.com